The website www.touchtechnologies.co.th and Touch Good Health Application are owned and operated by Touch Good Health Company Limited. Your personal information will comply with the applicable data protection law applies to all companies. The privacy policy purposes are to collect and use personal information according to the basic law depends on the specific context we will collect through two channels: the information you display then deliver to us; and the information we collect through third-party services. We may use this personal information if in case the company needs to contact you, such as ordering and delivering products to the listed address, after-sales service, product warranty and for the purpose of payment (receipt). The company shall use your information only when necessary and shall not violate your privacy rights and comply with related regulations.

1. The information we collect and record about you

We collect your information according to the type and category you have chosen for this Privacy Policy. This information includes full name, e-mail address, address (house number, street, sub-district / district, province, postal code), telephone number, tax ID number. Others are technical data including the IP address of the computer or your device (IP Address) and usage data through the following tools: Google Analytics, Google AdWords and Facebook Pixel, etc. We can collect your personal information only with your consent as stated under Privacy policy and only accurate information are verified and recorded. However, you can access and correct the information you previously submitted to us up to date at any time. As stated below, if you apply as a user of our platform, using any network account, we may have access to your personal information which you have voluntarily given to the network service provider under their privacy policy and comply with this privacy policy.

2. Use and disclosure of personal information

Personal information that we collect from you or through third parties may be used or processed for the following purposes to facilitate your use of the services or access to the Platform: to improve and modify the services on our Platform; to verify your identity for the purpose of fraud detection, to respond to your inquiries / feedbacks / claims or disputes either directly or through a customer service representative (Call Center), etc.

You can unsubscribe from marketing information at any time using the unsubscribe method. However, in exceptional circumstances, we may require disclosing personal information, for example in situations that disclosure is necessary to prevent harm to life or health, or for a purpose of law enforcement.

3. Withdrawal of consent to use, disclose, keep and/or process personal data

3.1 You can withdraw your consent to the disclosure, storage and/or further processing of your personal data for the purpose specified above, at any time.

3.2 Please note that if you withdraw your consent as stated above, we may not be in a position to perform the service or cannot continue to fulfill any contract we previously had with you.

4.Updating your personal information

4.1 The accuracy and completeness of the personal data provided to us are essential for your continued use of the Platform and our ability to provide services. It is your responsibility to notify us of any changes to your personal information.

4.2 You may update your personal information at any time by accessing your user account.

5. Accessing your personal information

5.1 You can inquire about your data that we collect or inquire about how your personal information is disclosed, maintained, or processed by us within the past year. To facilitate this, we may need to request additional information from you.

5.2 We reserve the right to charge a reasonable administrative fee for the restoration of your records, in which case we will notify you of the fee before processing your request.

5.3 We will respond to your request as quickly as reasonably possible. If we cannot answer you within twenty-one (21) days of your request, we will notify you in writing. If we are unable to provide you with any personal information or are unable to correct your request, we will notify you of the reasons for this failure (unless we are not required to do so under applicable data protection laws).

6. Security of your personal information

6.1 To secure your personal information from unauthorized access, collection, use, disclosure, processing, reproduction, alteration, disposal, loss, unauthorized misuse, modification, or other similar risks, we have taken measures to handle proper, both physical and technical, for example, to restrict access to personal information only to the authorized persons and maintain a high level of security to prevent unauthorized access to your computer.

6.2 If you believe that your privacy has been violated, please contact us immediately.

6.3 You should be aware that there is no transfer available on the Internet or any electronic data collection procedure that completely safe. Although that level security cannot be guaranteed, we have made maximum efforts to protect your privacy to keep your information safe and will review additional data protection measures regularly.

6.4 Your password is the key to accessing your account. Please use numbers, special characters, along with upper-case and lower-case characters. Your Touch Good Health account password must not be shared with anyone. If you share your password with others, you are responsible for all actions performed on your behalf of on your account. If you lose control of your password, your data and other information you submitted to Touch Good Health account may be at risk. Also, you may be legally bound by any act done on your behalf from your account. For any reason to believe that your account has been accessed without your permission, you should contact us and change your password immediately. You must not forget to log out of your account and close your browser if you are on a computer shared with others.

7. Retention of Personal Information

7.1 We will keep your personal information only as required by law or as necessary in order to provide required services.

7.2 We will stop retention of your personal information or immediately remove how information may be linked to you, if it deems appropriate that retention could no longer achieve the original purposes and are not necessary for legal and business purposes.

8. We share your personal information with a third party as follows.

8.1 Facebook Platform Provider

8.2 Google Analytic Platform Provider

8.3 Google Adword Platform Provider

8.4 Official Product Distributors

9. Rights of Touch Good Health Company Limited to disclose personal information

9.1 You acknowledge and agree that Touch Good Health Company Limited has the right to disclose your personal information to Legal Authority, Regulatory Agency, Government Agencies, Tax Agencies, Law Enforcement Agencies, or any agency or person with related rights in Touch Good Health account. If there is a reason to believe that a disclosure of your personal information is necessary for performing duties or to-do, or to arrange, whether voluntary or necessary as a result of cooperation with the order or investigation and/or requested by the said agency, such rights must be within the scope of any applicable law and you agree not to take any action and/or waive any action in any way to Touch Good Health Company Limited for disclosure of your personal information in such circumstances.

10. Third-Party Websites

10.1 The Platform may contain links to other websites or channels operated by other parties, such as partners, business affiliates, merchants, or payment channels. We are not responsible for the privacy practices of the websites or channels operated by such other parties. We encourage you to review the applicable privacy policy on that website or channels to know how they will handle the information they collect from you.

11.Changes to our policies

This policy supersedes the policy used before the revision on 19 July 2021. We reserve the right to change the policy at any time.

12. Questions, Feedback, Concerns, Suggestions, or Claims

12.1 If you have any questions regarding personal data protection or data privacy, please refer to the list of frequently asked questions on data protection/privacy.

12.2 If your question is not listed in our FAQ or if you have a response to a concern, suggestion, or would like to request further information regarding data privacy, please contact us at 065-8641956 or info@touchtechnologies.co.th